RETURNS & CANCELLATIONS

Updated October 31, 2026

ALL SALES ARE FINAL, except where a remedy is required by applicable law or expressly stated below. Please review the artwork, size, format, date and booking details before paying.

Workshop tickets and scheduled sessions

Workshop registrations are non-refundable for customer cancellations, change of mind, scheduling conflicts, late arrival or non-attendance. A missed workshop does not qualify for a refund, credit or replacement session. Late arrival does not extend the scheduled session.

Transfers to another attendee or date are not automatic and require our written approval before the original session. We do not guarantee a transfer, credit or rescheduling.

Private events and artist services

A 50% booking payment reserves the agreed date and is non-refundable for client cancellation to the extent permitted by law, reflecting the reserved time and preparation. The remaining 50% is due immediately after the event unless the accepted invoice or signed agreement sets an earlier due date. Approved materials, travel and other expenses are charged as agreed. Cancellation does not erase charges for work already performed or approved non-recoverable expenses; no amount is recovered twice. Any additional cancellation obligation must be expressly agreed in writing.

Original artwork, commissions, prints and merchandise

We do not accept discretionary returns or exchanges for change of mind, incorrect size chosen by the customer, personal preference or ordinary differences between screen and printed colour. Custom, personalised, made-to-order and physically hand-signed items cannot be cancelled once production, personalisation or signing has begun, except as required by law.

Commission payments compensate reserved time, materials and completed work under the accepted written scope. The invoice or commission agreement specifies stages and any cancellation settlement.

Damage, defects, incorrect items or non-delivery

Contact us promptly with your order number, a description and photographs of the item and packaging where available. Please aim to report visible delivery damage within 7 days so we can pursue carrier or production claims; this request does not shorten statutory rights or eliminate valid claims discovered later. Keep packaging and do not return an item without instructions. We will investigate and provide the replacement, repair, refund or other remedy required by applicable law. We do not exclude responsibility for defective, misdescribed or undelivered goods.

If we cancel or cannot fulfil

If we cancel a workshop or cannot provide the booked service, you may accept an offered replacement date or receive a refund for the cancelled, unprovided portion. For a material change to a dated event, contact us to discuss a replacement or refund where applicable. No travel or accommodation reimbursement is promised unless separately agreed or required by law.

If merchandise cannot be shipped within the promised timeframe, we will seek your consent to a revised date or provide the cancellation and prompt refund required by law. Refunds due are returned to the original payment method within applicable legal deadlines; bank processing may take additional time.

Questions: artabramova@gmail.com. Artabramova LLC / Gamayuna (Ekaterina Abramova), Miami, Florida, USA.

These terms apply to new orders and bookings placed after publication. A separately signed agreement controls where it expressly differs. Nothing in these policies limits rights or remedies that cannot lawfully be excluded.